Newest KB Articles

Prevent users from saving credentials on mobile or public workstations

Thu, 15 Mar 2012 16:37:25 GMT

Step by step illustration to adjust the local security

Accessing DHQ from outside your network

Mon, 02 May 2011 16:57:54 GMT

Accessing DHQ from outside of your agency's network is easier than you think. Check out this article for more information on what is required to allow your officers access from their cruisers and home.

http://www.policedhq.com/dhq_blog/Lists/Posts/Post.aspx?ID=8

For further assistance, please submit a ticket to DHQ support.

ESRI Mapping for SharePoint Help

Thu, 17 Mar 2011 15:13:12 GMT

Check out our blog for additional tips and videos on mapping.

Please see ESRI's articles on ArcGIS Mapping for SharePoint for steps on how to use the map web part and custom field.

For further assistance or errors occuring within ESRI's web parts, please contact DHQ support.

How To: Access Request for Sites

Fri, 17 Sep 2010 16:06:00 GMT

Within your DHQ, you may have sites which are secure, and unavailable to certain user groups. These sites may offer an option to request access, allowing the site admin to manage who can access the site. This article shows you how to enable/disable access request functionality for a site.

To configure access requests, browse to your desired site.
1.Go to Site Actions > Site Settings then Advanced Permissions in the Users and Permissions column.

2. Click Settings then Access requests.

3. Check Allow requests for access to allow users to request access to this web site. Enter the email address in the text box below where the requests for access should be sent to.

4. Make sure that the owner of the email address has Full Control permission (normally an Owner) for the web site.
5. Click ok.

Now when a user browses to the site they can request access.

For further assistance, please submit a ticket to DHQ support or email DHQ support at dhq@delphi-ts.com.

How To: Calculated Columns

Thu, 15 Jul 2010 18:19:53 GMT

Within your lists in DHQ, you can create calculated columns to perform certain tasks automatically like taking hours and multiply them by the rate to obtain a total, or determine a date span between dates.

You will require the necessary permissions to complete these steps. If you do not have the correct permissions, contact your DHQ Administrator for further assistance.

Microsoft has released a great reference for formulas for the calculation field. See http://office.microsoft.com/en-us/windows-sharepoint-services-help/examples-of-common-formulas-HA010105479.aspx for more details on what you can do within a calculated field.

Current Date Issue
Working with the current date is tricky in calculated columns. The columns do not support [Today]. If you were to add it you will get the error: Calculated columns cannot contain volatile functions like Today and Me. There is a way around this. In the following example, we want to know the duration in days an item has been open. If the item isn't closed yet then we want to use the current date.

Browse to the list and click Settings then List Settings.
Create a new field called Today with a column type of Date & Time.

3. Create a calculated field and paste in the following

=IF([End Date] = "",DATEDIF([Start Date],[Today],"d"),DATEDIF([Start Date],[End Date],"d"))

Change End Date to the name of your closed date column and change Start Date to the open date colum.
Click OK.
Click on the Today field and delete this field.

Your column will now work with the calculated fields properly. If you need to tweak the calculated field again, you'll need to add the Today column, make your modifications, then delete it.

For further assistance, please submit a ticket to DHQ support.

How To: Use Send Notification

Thu, 15 Jul 2010 15:32:45 GMT

Using send notification is simple. When you add or edit an item you will see the field Send Notification. Click the highlighted bar to display the options.

If you selected Email Groups in the settings, you will see the following options.

Send to Group. Check the groups to send the email to. You can hover over the group name to read the description.
Send to Emails. You can specify additional email addresses.

See Both options include below.

If you selected Email Field in the settings you will see the field names the email will send to. See Both options include below.

Both options include:

Email Priority. Specify whether or not this email should be considered urgent.
Email Read Receipt. Receive an receipt upon the recipient reading the email. Your email address will be used for sending the email.
Preview Email. Click this link to view a sample of what the email will look like. This Preview email isn't exact, however it will give you a good sense of what the email will look like.

For further assistance, please submit a ticket to DHQ support

How To: Configure Cross Site Sharing

Wed, 14 Jul 2010 19:57:59 GMT

The cross site sharing feature allows users to share information from one list to another, throughout the entire DHQ site collection. Users can share announcements, roll call, policies, bulletins and more.

To include the sites to the list you wish to share
1. To share the document with other sites , browse to the list .
2. Upload a new document.

3. Now, when you click ok, the landing page allows you to choose the sites you wish to share the item.

For further assistance, please submit a ticket to DHQ support or email DHQ support at dhq@delphi-ts.com.

How To: Manage alerts and notifications in DHQ

Wed, 14 Jul 2010 19:27:37 GMT

DHQ allows users to subscribe to updates made on lists and libraries. Updates can include adding, editing, deleting or all of the previous. Alerts allow users to receive email notifications when an item or list they are interested in is changed.

All users can manage their own alerts. DHQ administrators can manage alerts for other users as well.

To add alerts for a list or library

Go to the desired list you wish to recieve an alert from.
Click the Actions menu then click Alert Me.

On the New Alert page, you will have the following options
1. Alert Title. This will be the title of the alert and will appear in the subject line of the email.
2.Send Alerts To. This will default to your name, but if you are an administrator you can add other users' names here as well.

3. Change Type. Select what kind of changes you want to receive alerts on.

4. Send Alerts for These Changes. Specify additional criteria for your alerts.

5. When to Send Alerts. Specify the time frame when you want to receive the alert.

6. Click OK.

You will receive an email confirmation stating the alert has been setup.

To manage your existing alerts

Go to Welcome Your Name in the top right of the page.

2. Click My Settings then My Alerts.

3.The My Alerts on this Site page will display all of your alerts grouped by frequency.

4.Click the check box next to an alert and click Delete Selected Alerts to delete the alert.

5. Click an alert name to modify the alert's details and frequency.

This page will only show the alerts for the current site. To view your alerts in other sites, go to each site and perform the same steps above

Policy Sign Off feature -users

Fri, 09 Jul 2010 17:21:05 GMT

Load Policies

To load policies into the web part, go to the document library you selected above. You can use existing documents in the library or upload new documents.

Upload new policies. You can click Upload in the document library and upload your policies. After you upload your policy you will be prompted with the policy properties. There is a bug in the Microsoft framework which will not allow you to specify your settings on this page. You need to click OK, then edit the document again, following the steps below.

Existing Policies. Hover over a document name, in the context menu, select Edit Properties. You will see a few new fields.

Require Sign Off. Check this to add this document to the sign off list.
Sign Off Revision. Specify a value in this text box. This is used to signify what version of the document your users are reading. If you require a sign off on the same document at a later date, specify a different revision.
Sign Off Deadline. Specify when this document will be removed from the list of available documents to be signed off on.
Sign Off Groups. Specify which groups of users in DHQ are required to sign off on this policy. The policy will only appear to these select users. Leave blank for all users in DHQ.
Notify Users. Check to allow DHQ to email a notification to the specified users in the Sign Off Groups.
Click OK.

Reporting

Any users requiring to view the reports should be in the Policy Report Viewers security group. Go to Site Settings then People and Groups to add the necessary users to this group.

To view the reports, in the left Quick Launch, at the bottom is a new link called Policy Sign Off Report. Click this link to view the reports.

The reports will display a list of only the users who were specified in the Sign Off Groups field for the document. Any user who has not read a policy yet will be highlighted in red, otherwise a date and time will be displayed showing when they read off on the document.

Supervisor Review

For supervisors to sign off on reviewing the policy with their officers, they need to go to the report, as mentioned above. On the report page the officers the supervisor has access to will have a Review link next to their name. The supervisor has to simply click Review.

For further assistance, please submit a ticket to DHQ support.

How To: Setup Custom Send Notifications

Mon, 28 Jun 2010 19:52:09 GMT

Walk through how to setup send notifications